Refunds
You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances
Cancellation
As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Spoonbill shall have a right to charge you cancellation fee of a minimum INR 75 upto the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners. Spoonbill shall also have right to charge you cancellation fee for the orders cancelled by Spoonbill for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Spoonbill or its restaurant and delivery partners, Spoonbill shall not charge you any cancellation fee.
However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy. We reserve the sole right to cancel your order in the following circumstance:
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